Why PCLive

When you have a computer problem, you just want it fixed—plain and simple. Keeping it simple for our customers is what PCLive.com does best. Here's how:

1. 100% Guarantee

It doesn't get much simpler than this: We promise to fix your computer problem or you pay nothing. Period. If our support specialists can't fix your computer problem upfront, you're not charged anything. If we do fix it and you're not satisfied, all you have to do is call us within 48 hours and we'll make it right or issue a full refund.

2. 24/7 live computer help

Computer problems don't keep "regular hours" and neither do we. Our certified computer support specialists are ready to get your computer back up and running 24 hours a day, seven days a week, 365 days a year.

3. Fix your computer without leaving home

More than 95% of computer problems can be repaired remotely and securely through your Internet connection. PCLive.com saves you time, saves you money and saves you the headache of hauling your computer to a store. All without ever unplugging a cord.

4. Friendly computer support

The only thing more frustrating than computer problems is talking to someone who only speaks in jargon or "computer-ese." Not at PCLive.com. Our Midwest-based computer support specialists explain technical issues clearly—in plain English—and are as patient, friendly and helpful as they are skilled at fixing your computer.

5. Affordable, with no hidden costs

We offer the same computer support services as the "big guys" like Geek Squad, but for a fraction of the cost (go ahead and compare—just check out the chart below).

Geek Squad "A la carte"	Their Cost	PCLive.com Cost
Advanced Diagnostic and Repair (includes virus and spyware removal)	$129.00	$89.95
Software Install and Troubleshooting	$99.00	$89.95
Network Troubleshooting and Repair	$99.00	$89.95